Returns and Warranty

 

Once you submit the items you would like to return, you will receive an email from PUSHYS

with a downloadable form confirming the item(s) to return:

 

Please print out the form

and include with your items returning

*if you do not have a printer please write your CRA number and the products you are returning

clearly on a piece of paper and include it in the return package to our PO box

 

MAIL BACK TO:

PUSHYS Returns Department

PO Box 3221, Darra Qld 4076

 

 

PLEASE NOTE

Registered Post - All items returned to Pushys are at the risk of the sender and we would highly recommend sending all items back via registered post. 

Return items in original condition - include all product tags, labels & original packaging ready for resale. 

Items must be sent back in a postage box or bag - Do not attach address labels directly to the product box.

If the item is not returned in original sale condition Pushys can refuse to accept the return or charge a restocking fee.

Please return items within 30 days of purchase.

Pushys will process all returns within 2 working days of receiving the returned goods. 

For more information please call us on 07 3184 8398.

 


 

Returns and Warranty

For faulty, incorrectly supplied or damaged items, return shipping fees (domestic Australia only) will be covered by Pushys. 

For information on creating a return label for your warranty, please contact our returns department on 07 3184 8398 or email [email protected].

We do not accept any packages returned by Aust Post COD(Cash On Delivery).

Most parcels will be returned using Aust Post, however there will be some exceptions for oversize items due to post limitations. 

Please return within 30 days of receiving your item. Return items must be in brand new and resellable condition with all packaging - including all product tags, labels & original packaging. 

Pushys will usually process returns within two (2) working days of receiving the returned goods back. 

For warranties, please return within the products warranty period commencing from the date of successful receipt. 

Warranties will usually be processed buy our customer service team within two (2) working days. The time to complete a warranty claim will vary depending on the relevant supplier. 

 

 

Refunds

Refunds will usually be processed within two (2) working days of approval.

Refunds can only be made back to the payment method used for your order.

Refunds of items purchased on sale or at a discounted rate will only ever be refunded at the rate purchased.

Please allow up to five (5) days after Pushys has completed your refund for your financial instituion to take receipt of the refund into your account. 

 

 

If you are using an Adobe PDF form, please print the form and include when sending the product back. 

If you are using the Microsoft Excel version, please print the form and include when sending the product back. 

 

Please also note, our refund policy is valid and correct at the time of publishing.

We are always endevouring to keep our online forms up to date, but will update from time to time as required.