Returns, Exchanges and Warranty
If any of the products you purchase are faulty and do not work as expected, please contact us to arrange to have them exchanged or refunded. Unfortunately we will not be able to exchange or refund undergarments or headphones due to hygiene concerns.
If the price of items you want to exchange it for is greater than the one purchased, a payment for the difference may be required.
Please use the forms below to help us with your return, exchange or warranty.
NOTE: If your item is in new condition, and you want to send it back for an exchange or return, you do not need pre-approval to send it back to us. Simply download the form and send it back with the item.
NOTE: This offer only applies to pushys.com.au purchases, and does not apply to ebay purchases.
Returns, Exchanges and Warranty
• For faulty, incorrectly supplied or damaged items, original and return shipping fees will be covered by Pushys.
• For information on creating a return label and where to drop off a parcel you are returning, please contact our
returns department on 1300 739 896 or email customer.service@pushys.com.au.
• Most parcels will be returned using Aust Post, however there will be some exception for oversize items due to post limitations.
• Please return within 30 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging.
• Pushys will process all returns and exchanges within two (2) working days of receiving the returned goods back.
• For warranties, please return within the products warranty period commencing from the date of successful receipt.
• Warranties will be processed by our customer service team within two (2) working days.
Refunds
• All refunds will be processed within two (2) working days of approval.
• Refunds can only be made back to the payment method used for your order.
• Please allow up to five (5) days after Pushys has completed your refund for your financial institution to take receipt of the refund into your account.
If you are using an Adobe PDF form, please print the form and include when sending the product back.
If you are using the Microsoft Excel version, please print the form and include when sending the product back.
Please also note, our refunds and exchange policy are valid and correct at the time of publishing.
We are always endeavoring to keep our online forms up to date, but will update from time to time as required.
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