Sending items back is quick and easy! Print out the returns form and include it with your items that are being returned. You can find the returns form here. For further info regarding returns, please read through the below info.
Please print out the form and include with your items returning
*if you do not have a printer please write your Order Number and the products you are returning clearly on a piece of paper and include it in the return package to our PO box.
For faulty, incorrectly supplied or damaged items, return shipping fees (domestic Australia only) will be covered by Pushys.
For information on creating a return label for your warranty, please contact our returns department email [email protected].
We do not accept any packages returned by Aust Post COD(Cash On Delivery).
Most parcels will be returned using Aust Post, however there will be some exceptions for oversize items due to post limitations.
Please return within 30 days of receiving your item. Return items must be in brand new and resellable condition with all packaging - including all product tags, labels & original packaging.
For warranties, please return within the products warranty period commencing from the date of successful receipt.
Warranties will usually be processed buy our customer service team within two (2) working days. The time to complete a warranty claim will vary depending on the relevant supplier.
Refunds will usually be processed within two (2) working days of approval.
Refunds can only be made back to the payment method used for your order.
Refunds of items purchased will only ever be refunded at the rate purchased.
Please allow up to five (5) days after Pushys has completed your refund for your financial instituion to take receipt of the refund into your account.
Please choose carefully as refunds or exchanges are not allowed on items for change of mind where the product is not faulty.
Have an issue with the item/s purchased. Is it defective or faulty? Feel free to click here to download the warranty form.
If you are using an Adobe PDF form, please print the form and include when sending the product back.
If you are using the Microsoft Excel version, please print the form and include when sending the product back.
Please also note, our refund policy is valid and correct at the time of publishing.
We are always endevouring to keep our online forms up to date, but will update from time to time as required.
PLEASE NOTE
Registered Post - All items returned to Pushys are at the risk of the sender and we would highly recommend sending all items back via registered post.
Return items in original condition - include all product tags, labels & original packaging ready for resale.
Items must be sent back in a postage box or bag - Do not attach address labels directly to the product box.
If the item is not returned in original sale condition Pushys can refuse to accept the return or charge a restocking fee.
Please return items within 30 days of purchase.
Pushys will process all returns within 2 working days of receiving the returned goods.
Pushys does not process exchanges. Our returns team will refund your order on arrival. If you would like a different size or replacement product please place a new order on the website.